Refund policy

Replacement & Exchange Policy

KALENNA reviews replacement and exchange requests individually to ensure that each situation is handled fairly.

Replacement requests

A replacement may be considered when:

• An item arrives damaged or defective.
• An incorrect item is received.
• A package is confirmed lost or another delivery issue is established.

Exchange requests

Exchanges for orders placed on the KALENNA website are subject to product availability and review by KALENNA. Not every request will qualify for an exchange.

Required information

To help us review your request, please provide your order number, a description of the issue, and supporting photos, videos, or tracking information when applicable.

Manual review

KALENNA may review the order details, tracking status, product condition, and supporting evidence before determining the appropriate resolution. Please do not send an item back without following the return instructions provided by KALENNA.

All requests remain subject to KALENNA's replacement and exchange policy and applicable legal requirements.

Order Cancellation Policy

If you need to cancel an order, please submit your cancellation request by contacting us through the KALENNA website as soon as possible.

You have up to 24 hours after placing your order to request cancellation. Cancellation eligibility also depends on the order's current status.

Once an order has been processed, packed, or shipped, cancellation may no longer be available. If the order cannot be canceled, please contact us through the KALENNA website to discuss available return or refund options.

KALENNA cannot guarantee cancellation after fulfillment has begun.