Shipping policy

KALENNA is committed to processing and shipping orders as efficiently as possible.

Shipping and delivery

• Available shipping methods and estimated delivery dates are displayed at checkout.
• Orders ship within 2 business days. That's why you have up to 24 hours to cancel your order.
• Customers can check their order status and tracking information through the website on our Track your order page.
• Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Lost or delayed packages

If your package has not arrived by the estimated delivery date, please check the tracking information and contact us through the KALENNA website. We will review the available information and help investigate the issue.

Incorrect shipping information

Customers should verify their shipping address before placing an order. If you notice an error, contact us as soon as possible. Changes may not be possible after an order has been processed or shipped.

Shipping fees

Any shipping charges or free-shipping offers applicable to your order will be displayed at checkout.

This shipping policy applies to orders placed on the KALENNA website and is subject to applicable consumer protection laws.